Frequently Asked Questions
Everything you need to know before shopping at NAVA.
Browse our Shop, select your item and size, add it to your cart, then proceed to checkout. Fill in your delivery details and confirm. Our team will contact you to verify the order before shipping. It's that simple.
We accept Cash on Delivery (COD) only. You pay the delivery driver when you receive your order — no online payment or credit card needed.
Delivery fees:
- Baghdad: 5,000 IQD
- All other provinces: 8,000 IQD
Delivery times via Al-Waseet:
- Baghdad: Next day
- Other provinces: Next day
Our team will call you to confirm delivery timing before dispatch.
You can exchange any item within 7 days of receiving it, provided:
- The item is in its original condition with tags attached
- You have the receipt or order confirmation
- The item has not been worn, washed, or altered
Exchange can be done at our Arasat Al-Hindiya store or coordinated via delivery.
We offer exchange only — cash refunds are not available. You can exchange for a different size, color, or product of equal or greater value (paying the difference if applicable).
Each product page shows available sizes. If you're unsure:
- Call us at +964 770 545 5550 and describe your build — our team will recommend a size
- Visit our store for a personal fitting
- When in doubt, order your usual European (EU) size
Yes! Visit us at:
- Arasat Al-Hindiya, Karrada, Baghdad, Iraq
- Open daily: 10:00 AM – 12:00 AM (midnight)
- +964 770 545 5550
Absolutely. NAVA works directly with international brands including Frappoli, Score Michail, Brioli, Cavanna, Mascunelli, and Manschett. Every item is 100% authentic with original brand packaging.
Yes, all prices on our website are displayed in Iraqi Dinar (IQD). What you see is what you pay — no hidden fees or currency conversion.
Still have questions? Contact Us