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Standard Terms & Conditions of Sale – NAVA

Last updated: 16 March 2026

Entity: NAVA – Retail of men's fashion, footwear, and accessories

Address: Baghdad, Iraq

Phone: +964 770 545 5550

Email: [email protected]

1) Scope of Application

These Terms govern sales made in our store and delivery/COD orders placed through our digital channels. By completing a purchase, the customer acknowledges having read and accepted these Terms.

2) Definitions

  • Store/We/Us: NAVA.

  • Customer/You: The end purchaser of the products.

  • Products: Men's apparel, footwear, bags, and accessories offered for display/sale.

  • Courier: "Al-Waseet" or any other carrier engaged by the Store.

  • COD: Cash on Delivery.

3) Products & Inventory

  1. Product specs (brand, size, color, model/code where available) are shown to the best of our ability. Minor color differences may occur between photos and the actual product.

  2. The store is connected to a single physical stock; availability on the website/social pages is subject to real-time size/color stock.

  3. We may cancel any order if stock runs out or if there is an obvious error in pricing or description, with notice to the customer.

4) Prices & Currency

  1. Prices are in IQD (Iraqi Dinar).

  2. Prices exclude delivery fees, which are added when applicable.

  3. Any government fees/taxes (if applicable in the future) are charged per the prevailing laws.

5) Payment Methods

  1. Cash (IQD) in store or upon delivery (COD).

  2. Payments are processed through our systems. A receipt/invoice is issued upon payment.

6) Delivery & COD

  1. Courier: Al-Waseet (or a comparable alternative).

  2. Shipping fee: varies by destination, payable by the customer.

  3. Orders are typically shipped on the same day and delivered the next day.

  4. Delivery time is an estimate and depends on city/province, order status, weather, and public holidays.

  5. If delivery fails (no answer/wrong address/refusal), the order may be returned to the store. Undelivered COD orders are considered cancelled and the case is closed.

  6. Upon receiving the parcel, delivery is deemed completed unless the customer immediately reports visible damage or shortage.

7) Quality Inspection & Manufacturing Defects

  1. The customer is expected to inspect the product at purchase/delivery.

  2. If a manufacturing defect is proven within a reasonable short period, the Store will provide a like-for-like exchange or equivalent alternative at the same value, subject to availability.

8) Exchange Policy (No Cash Refunds)

(This policy is posted on invoices and in-store signage.)

  1. No cash refunds under any circumstances.

  2. Exchange within 7 days from purchase/delivery at the invoice value or higher.

  3. Exchange conditions:

    • Unused, unwashed, and odor-free.

    • With all tags and accessories and in original packaging.

  4. Exchanges are based on the price actually paid; any difference is not refunded in cash.

  5. Proven manufacturing defect: like-for-like exchange or equivalent alternative at the same value, at management's discretion.

  6. Undelivered COD orders are cancelled (exception to the no-cash-refund rule).

  7. Invoice is mandatory for any exchange.

  8. Final clearance items may be excluded from the exchange policy.

  9. Management reserves the right to accept/refuse an exchange if conditions are not met.

9) Order Cancellation

  1. Before dispatch: cancellation may be requested if the order has not yet been shipped.

  2. After delivery: the exchange policy above applies.

10) Warranty & Limitation of Liability

  1. Our warranty is limited to manufacturing defects as per clause (7).

  2. We are not liable for indirect/consequential damages.

  3. In all cases, our liability is capped at the invoice value of the product in dispute.

11) Personal Data

  1. Data is used to fulfill orders and after-sales service.

  2. We respect customer privacy; we do not sell your data to third parties for marketing.

  3. You may request deletion of your personal data at any time. See our Data Deletion page and Privacy Policy for details.

12) Governing Law

These Terms are governed by the laws of the Republic of Iraq. Courts of Baghdad shall have jurisdiction.

13) Amendments

We may amend these Terms at any time. Changes take effect from the date of publication on the website.

14) Contact

For inquiries or after-sales service: